Product Satisfaction Guarantee
At Colermi, we take pride in what we do and stand behind all of our products. We offer a 100% customer satisfaction guarantee. If you are not satisfied with our products for any reason, you can return or exchange them within 14 days. We are confident that you will be satisfied with our fabric and print quality, but we know that each product can be interpreted differently. That's why we want you to try and use our products with peace of mind.
Product Exchange, Return and Refund Steps
Member Login and Access to Order Details:
- Log in to our website with your Colermi membership.
- You can view all order details by going to the My Orders page in your account.
Return, Exchange or Refund Request:
- Select your order number and the item you would like to return or exchange.
- After selecting the product, click on the 'Request Return' button.
- In the window that opens, select your return reason.
- Complete your transaction by clicking the 'Request a Refund' button.
Product Shipping:
Deliver the package to [Aras Kargo] within 14 business days with the code sent to you.
Return Conditions:
- The products you will return must be unused and undamaged.
- The return period is 14 days from the shipping confirmation email.
Return Process:
Once the returned product is delivered to the cargo and we receive the information, we start the entire process quickly. The product to be exchanged will be prepared to be sent to you on the same day.
Refund:
The refunded amount will usually be reflected on your card within 2-10 business days, depending on your bank.
Feedback and Communication
All we ask in return is your feedback regarding why you are returning it. Your feedback is very important to us in order to improve the quality of our products and to ensure your satisfaction. Please be honest with us, we really appreciate your honesty!
Our Contact Information:
Please feel free to contact us with any questions, suggestions or feedback you may have. At Colermi, the satisfaction of our valued customers is of utmost importance to us.
Email: info@colermi.com
Phone: 0532 293 22 30
Head Office: Alaçatı Neighborhood. 16147. Street Çeşme/İzmir