Colermi Return & Exchange Policy
Return Period
You can request a return or exchange within 14 days of receiving your order.
Return Conditions
- Items must be unused, unworn, unwashed, and returned in their original packaging.
- Tags and any accessories must be intact and included.
- For hygiene reasons, underwear and personalized items cannot be returned.
Exchange Options
You may request an exchange for a different size or product. Once your request is received, we will check product availability and contact you with the next steps.
Refund Process
- Once we receive the returned item at our warehouse, it will be inspected within 1–3 business days.
- Approved refunds will be issued to your original payment method.
- Depending on your bank, the refund may take 5–10 business days to appear in your account.
Shipping Details
- The shipping cost for the initial order is covered by Colermi.
- For returns or exchanges, the shipping fee is the customer’s responsibility (except in cases of defective or incorrect items).
Non-Returnable Items
We do not accept returns or exchanges if:
- The item shows signs of use
- The item has been washed, or has stains or perfume
- The request is made after the 14-day return period
How to Request a Return or Exchange
- Send us an email at info@colermi.com
- Include your order number and reason for return or exchange
- We’ll send you detailed instructions to complete the process
We're Here to Help!
Our goal is your satisfaction. If you have any questions about your return or exchange, feel free to reach out:
📧 info@colermi.com
